2025 Annual Report

Transparency in Motion

The work of GCRTA in 2025 demonstrates our commitment to protecting reliability, access, and affordability for the community members we serve every day. Essential infrastructure that connects riders to jobs, healthcare, education, and entertainment is something in which we take great pride. Let's look back at 2025 as a year that served as a clear connection to Greater Cleveland's future.

Customer Experience

Delivering on a Dependable Rider Journey

A positive customer experience begins with reliability. GCRTA safeguarded the dependability of our service in 2025 through investments in specific fleet modernization, rehabilitation of critical infrastructure, and specialized event planning—all in the name of moving riders forward with transit they can count on.

Customer Experience

24,500,000

Rides in 2025

Community Impact

Building Neighborhood Stability Through Transit

Meaningful engagement with the people we serve plays a vital role in localized success stories. In 2025, the GCRTA invested in community-based enhancements in connectivity, accessibility, and a consistent visible safety presence. In all, we celebrated a 50-year history of GCRTA connecting the people of Cuyahoga County to each other and the future.

Community Impact

259

Community Events

Employee Investment

Promoting a Skilled, Experienced Workforce

Professional development and a culture in which experience and accountability are valued were a big part of 2025. GCRTA promoted mentorship, recognized long-term service, and ensured that our employees could take advantage of the career pathways available to them.

We believe that with these measures in place, the next generation of transit professionals is prepared to deliver safe, consistent service.

Employee Investment

2,264

Total Employees

Financial Health

Long-Range Planning, Transparency and Accountability

The GCRTA financial strategy is grounded on our ability to provide safe, reliable service today and into the future. In 2025, we leveraged federal and state funding to modernize vehicles, advance railcar replacement, and strengthen mobility options for seniors and individuals with disabilities. Our commitment to responsible stewardship of public dollars drives all that we do.